Your moving questions, answered

Start with four details: your approximate move date, moving-from address, moving-to address and phone number. If your date or destination is undecided, write “not sure yet” in that field. The team will discuss your requirements before preparing a quote.

We can discuss the belongings you need to move, access at both addresses, your preferred timing and any packing or storage help. You do not need a finished inventory to make your first enquiry. The online form asks only for the four initial details.

The team prepares a quote for the move you need. Your locations, belongings, access, timing and any packing or storage arrangements are discussed before the price is confirmed. Contact us to talk through your plans.

Yes. Enter a month, a date range, “flexible” or “not sure yet” in the approximate move date field. You do not need an exact date to enquire. Availability and a final moving date must be agreed with the team before booking.

Write “not sure yet” in the moving-to address field. You can still make an initial enquiry, then discuss the destination and arrangements with the team as your plans become clearer.

No. An enquiry starts a conversation; it does not reserve a moving date or storage space. The team must confirm availability, the work involved and the agreed arrangements before you book.

Our four main services are Domestic removals, Office moves and commercial relocation, Packing services, and Secure storage. We are based in Basildon and help with moves across Essex, with other UK destinations by arrangement.

Move Masters is based in Basildon and serves Essex, including Chelmsford, Southend-on-Sea and Brentwood. Moves to other UK destinations can also be discussed. Include both locations in your enquiry so the team can confirm arrangements.

Yes. We handle office moves and commercial relocation, including office furniture, equipment and documents. Discuss your workspaces, preferred timing, building access and loading arrangements with the team so the move can be planned around your business.

Please call the team directly to discuss a complex or unusual move. Explain the particular requirements so the team can confirm what help and arrangements are suitable.

Yes. We offer full or partial packing for home and office moves. You can discuss help with particular rooms or belongings, then agree the materials and timing with the team as part of your quote.

Ask the team to confirm which materials are included in your quote and when packing will take place. Tell us which items need attention, especially fragile or awkward belongings, so the packing arrangements can be agreed before booking.

When you speak to the team, mention stairs, lifts, parking and any access restrictions at either address. Also explain any furniture that needs particular care. For an office move, include building management requirements and loading arrangements.

Yes. We offer container storage for furniture and household belongings, including between moves. The team will confirm availability, what can be stored, charges and the arrangements before you book.

Yes. Short-term and longer-term storage can be discussed, including a gap between moving dates or during a renovation. Tell the team what you need to store and roughly how long you need it for so availability and suitable arrangements can be confirmed.

Access arrangements need to be agreed with the team before booking. Discuss when you may need your belongings and how they will be collected or returned. The team will confirm the arrangements before you commit to storage.